{"id":9952,"date":"2023-11-28T10:33:19","date_gmt":"2023-11-28T10:33:19","guid":{"rendered":"https:\/\/help.healy.world\/article\/obecna-reseni-pro-opravu-problemu\/"},"modified":"2023-12-13T12:06:11","modified_gmt":"2023-12-13T12:06:11","slug":"obecna-reseni-pro-opravu-problemu","status":"publish","type":"article","link":"https:\/\/help.healy.world\/cs\/article\/obecna-reseni-pro-opravu-problemu\/","title":{"rendered":"Obecn\u00e1 \u0159e\u0161en\u00ed pro opravu probl\u00e9m\u016f"},"content":{"rendered":"\n<ol class=\"wp-block-list\"><li>Vypni Bluetooth a Wi-Fi ve smartphonu<\/li><li>Delete Healy app and\/or HealAdvisorAnalyse app and\/or HealAdvisor app<\/li><li>Vypni smartphone<\/li><li>Prove\u010f tvrd\u00fd reset za\u0159\u00edzen\u00ed Healy (stiskni a podr\u017e tla\u010d\u00edtko nap\u00e1jen\u00ed po dobu 15\u201320 sekund)<\/li><li>Zapni smartphone<\/li><li>Zapni Bluetooth a Wi-Fi<\/li><li>Reinstall* Healy app and\/or Analyse app and\/or HealAdvisor app<\/li><\/ol>\n\n<p>*Make sure to enable all permissions when reinstalling the apps. For Android, clear cache after reinstalling HealAdvisor App.<\/p>\n\n<p>Pokud v\u00fd\u0161e uveden\u00e9 kroky nepomohou:<\/p>\n\n<ul class=\"wp-block-list\"><li>Zkontroluj nastaven\u00ed smartphonu<\/li><li>Ujisti se, \u017ee na pozad\u00ed neb\u011b\u017e\u00ed \u017e\u00e1dn\u00e9 jin\u00e9 aplikace (aplikace Healy nesm\u00ed b\u011b\u017eet sou\u010dasn\u011b s aplikac\u00ed HealAdvisor Analyse)<\/li><li>P\u0159ejdi do aplikace HealAdvisor Analyse a zkontroluj, zda se zobraz\u00ed s\u00e9riov\u00e9 \u010d\u00edslo<\/li><li>Zkontroluj p\u0159ipojen\u00ed Wi-Fi, zkontroluj VPN, pou\u017eij jinou Wi-Fi, zkus pou\u017e\u00edt mobiln\u00ed data<\/li><li>Zkontroluj, zda se aplikace nep\u0159ipojuje k jin\u00e9mu za\u0159\u00edzen\u00ed<\/li><li>P\u0159ejdi do jin\u00e9 m\u00edstnosti\/na jin\u00e9 m\u00edsto, kde nejsou jin\u00e1 za\u0159\u00edzen\u00ed Bluetooth, nebo\u0165 mohou zp\u016fsobovat ru\u0161en\u00ed.<\/li><\/ul>\n","protected":false},"excerpt":{"rendered":"<p>Vypni Bluetooth a Wi-Fi ve smartphonu Delete Healy app and\/or HealAdvisorAnalyse app and\/or HealAdvisor app Vypni smartphone Prove\u010f tvrd\u00fd reset za\u0159\u00edzen\u00ed Healy (stiskni a podr\u017e [&hellip;]<\/p>\n","protected":false},"featured_media":0,"template":"","meta":{"_coblocks_attr":"","_coblocks_dimensions":"","_coblocks_responsive_height":"","_coblocks_accordion_ie_support":"","site-sidebar-layout":"default","site-content-layout":"","ast-site-content-layout":"default","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"default","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center 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