{"id":10103,"date":"2023-11-28T10:33:19","date_gmt":"2023-11-28T10:33:19","guid":{"rendered":"https:\/\/help.healy.world\/article\/general-solutions-for-fixing-problems\/"},"modified":"2024-01-04T12:31:35","modified_gmt":"2024-01-04T12:31:35","slug":"general-solutions-for-fixing-problems","status":"publish","type":"article","link":"https:\/\/help.healy.world\/de\/article\/general-solutions-for-fixing-problems\/","title":{"rendered":"Allgemeine L\u00f6sungen zur Problembehebung"},"content":{"rendered":"\n<ol class=\"wp-block-list\"><li>Schalte Bluetooth und Wi-Fi auf dem Smartphone aus.<\/li><li>L\u00f6sche die Healy App (rosa Icon) und\/oder die HealAdvisorAnalyse App (blaues Icon) und\/oder die HealAdvisor App (gewelltes Icon).<\/li><li>Schalte das Smartphone aus.<\/li><li>F\u00fchre einen harten Reset durch (bet\u00e4tige die Einschalttaste und halte sie f\u00fcr 15-20 Sekunden gedr\u00fcckt).<\/li><li>Schalte das Smartphone ein.<\/li><li>Schalte Bluetooth und Wi-Fi ein.<\/li><li>Installiere erneut* die Healy App (rosa Symbol) und\/oder die Analyse App (blaues Symbol) und\/oder die HealAdvisor App (gewelltes Symbol)<\/li><\/ol>\n\n<p>*Achte darauf, dass alle Berechtigungen aktiviert sind, wenn du die Apps erneut installierst. Wenn du ein Android-Ger\u00e4t hast, musst du den Cache leeren, nachdem du die HealAdvisor App neu installiert hast (gewelltes Symbol).<\/p>\n\n<p>Wenn die oben genannten Schritte nicht funktionieren:<\/p>\n\n<ul class=\"wp-block-list\"><li>\u00dcberpr\u00fcfe ihre Smartphone-Einstellungen.<\/li><li>Stelle sicher, dass keine anderen Apps im Hintergrund laufen (die Healy App kann nicht parallel zur Analyse App ausgef\u00fchrt werden).<\/li><li>Rufe die Analyse App auf, um sicherzustellen, dass die Seriennummer erscheint.<\/li><li>\u00dcberpr\u00fcfe, ob die Wi-Fi-Verbindung funktioniert; \u00fcberpr\u00fcfe die VPN-Funktion; verwende ein anderes Wi-Fi; versuche, mobile Daten zu verwenden.<\/li><li>Stelle sicher, dass die App nicht mit einem anderen Ger\u00e4t verbunden ist.<\/li><li>Gehe in einen anderen Raum\/Ort ohne weitere Bluetooth-Ger\u00e4te, da diese St\u00f6rungen verursachen k\u00f6nnen.<\/li><\/ul>\n","protected":false},"excerpt":{"rendered":"<p>Schalte Bluetooth und Wi-Fi auf dem Smartphone aus. L\u00f6sche die Healy App (rosa Icon) und\/oder die HealAdvisorAnalyse App (blaues Icon) und\/oder die HealAdvisor App (gewelltes [&hellip;]<\/p>\n","protected":false},"featured_media":0,"template":"","meta":{"_coblocks_attr":"","_coblocks_dimensions":"","_coblocks_responsive_height":"","_coblocks_accordion_ie_support":"","site-sidebar-layout":"default","site-content-layout":"","ast-site-content-layout":"default","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"default","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}}},"article_cat":[265],"topics":[2521,2473],"class_list":["post-10103","article","type-article","status-publish","hentry","article_cat-healy","topics-healy-de","topics-hardware-de"],"publishpress_future_action":{"enabled":false,"date":"2026-04-26 16:30:07","action":"change-status","newStatus":"draft","terms":[],"taxonomy":"article_cat"},"publishpress_future_workflow_manual_trigger":{"enabledWorkflows":[]},"_links":{"self":[{"href":"https:\/\/help.healy.world\/de\/wp-json\/wp\/v2\/article\/10103","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/help.healy.world\/de\/wp-json\/wp\/v2\/article"}],"about":[{"href":"https:\/\/help.healy.world\/de\/wp-json\/wp\/v2\/types\/article"}],"wp:attachment":[{"href":"https:\/\/help.healy.world\/de\/wp-json\/wp\/v2\/media?parent=10103"}],"wp:term":[{"taxonomy":"article_cat","embeddable":true,"href":"https:\/\/help.healy.world\/de\/wp-json\/wp\/v2\/article_cat?post=10103"},{"taxonomy":"topics","embeddable":true,"href":"https:\/\/help.healy.world\/de\/wp-json\/wp\/v2\/topics?post=10103"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}