{"id":10091,"date":"2023-11-28T10:33:19","date_gmt":"2023-11-28T10:33:19","guid":{"rendered":"https:\/\/help.healy.world\/article\/soluciones-generales-para-resolver-problemas\/"},"modified":"2023-12-28T12:38:09","modified_gmt":"2023-12-28T12:38:09","slug":"soluciones-generales-para-resolver-problemas","status":"publish","type":"article","link":"https:\/\/help.healy.world\/es\/article\/soluciones-generales-para-resolver-problemas\/","title":{"rendered":"Soluciones generales para resolver problemas"},"content":{"rendered":"\n<ol class=\"wp-block-list\"><li>Desactiva el Bluetooth y la wifi de tu smartphone<\/li><li>Borra la Healy App (icono rosa) y\/o la HealAdvisorAnalyse App (icono azul) y\/o la HealAdvisor App (icono ondulado)<\/li><li>Apaga el smartphone<\/li><li>Reinicia el Healy (mant\u00e9n presionado el bot\u00f3n de encendido durante 15-20 segundos)<\/li><li>Enciende el smartphone<\/li><li>Activa el Bluetooth y la wifi<\/li><li>Reinstala* la Healy App (icono rosa) y\/o la Analyse App (icono azul) y\/o la HealAdvisor App (icono ondulado)<\/li><\/ol>\n\n<p>*Aseg\u00farate de habilitar todos los permisos en el momento de reinstalar las aplicaciones. Para Android, borra la memoria cach\u00e9 despu\u00e9s de reinstalar la HealAdvisor App (icono ondulado).<\/p>\n\n<p>Si los pasos anteriores no funcionan:<\/p>\n\n<ul class=\"wp-block-list\"><li>Comprueba los ajustes de tu smartphone<\/li><li>Aseg\u00farate de que no haya otras aplicaciones funcionando en segundo plano (la Healy App no puede funcionar al mismo tiempo que la Analyse App)<\/li><li>Ve a la Analyse App para asegurarte de que el n\u00famero de serie aparece en una ventana emergente<\/li><li>Comprueba la conexi\u00f3n wifi, verifica si tienes activado un VPN, usa una red wifi diferente, prueba a usar los datos m\u00f3viles<\/li><li>Comprueba que la aplicaci\u00f3n no est\u00e9 conectada a otro dispositivo<\/li><li>Cambia de sala\/ubicaci\u00f3n sin otros dispositivos Bluetooth que puedan originar interferencias<\/li><\/ul>\n","protected":false},"excerpt":{"rendered":"<p>Desactiva el Bluetooth y la wifi de tu smartphone Borra la Healy App (icono rosa) y\/o la HealAdvisorAnalyse App (icono azul) y\/o la HealAdvisor App [&hellip;]<\/p>\n","protected":false},"featured_media":0,"template":"","meta":{"_coblocks_attr":"","_coblocks_dimensions":"","_coblocks_responsive_height":"","_coblocks_accordion_ie_support":"","site-sidebar-layout":"default","site-content-layout":"","ast-site-content-layout":"default","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"default","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center 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