{"id":9949,"date":"2023-11-28T10:33:19","date_gmt":"2023-11-28T10:33:19","guid":{"rendered":"https:\/\/help.healy.world\/article\/solutions-generales-pour-resoudre-les-problemes\/"},"modified":"2023-12-13T12:05:36","modified_gmt":"2023-12-13T12:05:36","slug":"solutions-generales-pour-resoudre-les-problemes","status":"publish","type":"article","link":"https:\/\/help.healy.world\/fr\/article\/solutions-generales-pour-resoudre-les-problemes\/","title":{"rendered":"Solutions g\u00e9n\u00e9rales pour r\u00e9soudre les probl\u00e8mes"},"content":{"rendered":"\n<ol class=\"wp-block-list\"><li>D\u00e9sactiver le Bluetooth et le Wi-Fi sur le smartphone<\/li><li>Delete Healy app and\/or HealAdvisorAnalyse app and\/or HealAdvisor app<\/li><li>\u00c9teindre le smartphone<\/li><li>R\u00e9initialisation forc\u00e9e du Healy (appuyer sur le bouton d\u2019alimentation et le maintenir enfonc\u00e9 pendant 15 \u00e0 20 secondes)<\/li><li>Allumer le smartphone<\/li><li>Activer le Bluetooth et le Wi-Fi<\/li><li>Reinstall* Healy app and\/or Analyse app and\/or HealAdvisor app<\/li><\/ol>\n\n<p>*Make sure to enable all permissions when reinstalling the apps. For Android, clear cache after reinstalling HealAdvisor App.<\/p>\n\n<p>Si les \u00e9tapes d\u00e9crites ci-dessus ne fournissent aucun r\u00e9sultat\u00a0:<\/p>\n\n<ul class=\"wp-block-list\"><li>Contr\u00f4ler les param\u00e8tres du smartphone<\/li><li>S\u2019assurer qu\u2019aucune autre application ne tourne en arri\u00e8re-plan (l\u2019application Healy ne peut pas tourner en m\u00eame temps que l\u2019application Analyse)<\/li><li>Acc\u00e9der \u00e0 l\u2019appli Analyse et s\u2019assurer que le num\u00e9ro de s\u00e9rie appara\u00eet bien<\/li><li>Contr\u00f4ler la connexion au Wi-Fi, contr\u00f4ler la pr\u00e9sence \u00e9ventuelle d\u2019un VPN, utiliser un autre r\u00e9seau Wi-Fi, essayer d\u2019utiliser les donn\u00e9es mobiles<\/li><li>Contr\u00f4ler que l\u2019application ne se connecte pas \u00e0 un autre appareil<\/li><li>Se rendre dans une autre pi\u00e8ce\/un autre lieu sans aucun autre appareil Bluetooth, car ceux-ci peuvent g\u00e9n\u00e9rer des interf\u00e9rences<\/li><\/ul>\n","protected":false},"excerpt":{"rendered":"<p>D\u00e9sactiver le Bluetooth et le Wi-Fi sur le smartphone Delete Healy app and\/or HealAdvisorAnalyse app and\/or HealAdvisor app \u00c9teindre le smartphone R\u00e9initialisation forc\u00e9e du Healy [&hellip;]<\/p>\n","protected":false},"featured_media":0,"template":"","meta":{"_coblocks_attr":"","_coblocks_dimensions":"","_coblocks_responsive_height":"","_coblocks_accordion_ie_support":"","site-sidebar-layout":"default","site-content-layout":"","ast-site-content-layout":"default","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"default","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}}},"article_cat":[269],"topics":[2520,2474],"class_list":["post-9949","article","type-article","status-publish","hentry","article_cat-healy","topics-healy-fr-hardware-fr","topics-hardware-fr"],"publishpress_future_action":{"enabled":false,"date":"2026-04-11 03:44:30","action":"change-status","newStatus":"draft","terms":[],"taxonomy":"article_cat"},"publishpress_future_workflow_manual_trigger":{"enabledWorkflows":[]},"_links":{"self":[{"href":"https:\/\/help.healy.world\/fr\/wp-json\/wp\/v2\/article\/9949","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/help.healy.world\/fr\/wp-json\/wp\/v2\/article"}],"about":[{"href":"https:\/\/help.healy.world\/fr\/wp-json\/wp\/v2\/types\/article"}],"wp:attachment":[{"href":"https:\/\/help.healy.world\/fr\/wp-json\/wp\/v2\/media?parent=9949"}],"wp:term":[{"taxonomy":"article_cat","embeddable":true,"href":"https:\/\/help.healy.world\/fr\/wp-json\/wp\/v2\/article_cat?post=9949"},{"taxonomy":"topics","embeddable":true,"href":"https:\/\/help.healy.world\/fr\/wp-json\/wp\/v2\/topics?post=9949"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}