{"id":10092,"date":"2023-11-28T10:33:19","date_gmt":"2023-11-28T10:33:19","guid":{"rendered":"https:\/\/help.healy.world\/article\/general-solutions-for-fixing-problems\/"},"modified":"2023-12-28T12:38:09","modified_gmt":"2023-12-28T12:38:09","slug":"general-solutions-for-fixing-problems","status":"publish","type":"article","link":"https:\/\/help.healy.world\/nl\/article\/general-solutions-for-fixing-problems\/","title":{"rendered":"Algemene oplossingen voor het verhelpen van problemen"},"content":{"rendered":"\n<ol class=\"wp-block-list\"><li>Schakel Bluetooth en wifi op je smartphone UIT<\/li><li>Verwijder de Healy-app (roze pictogram) en\/of HealAdvisor Analyse-app (blauw pictogram) en\/of HealAdvisor-app (golvend pictogram)<\/li><li>Schakel je smartphone UIT<\/li><li>Voer een harde reset van de Healy uit (aan\/uit-knop 15-20 seconden ingedrukt houden)<\/li><li>Schakel je smartphone AAN<\/li><li>Schakel Bluetooth en wifi AAN<\/li><li>Installeer de Healy-app (roze pictogram) en\/of HealAdvisor Analyse-app (blauw pictogram) en\/of HealAdvisor-app (golvend pictogram) opnieuw*<\/li><\/ol>\n\n<p>*Zorg ervoor dat je alle toestemmingen inschakelt wanneer je de apps opnieuw installeert. Bij Android-apparaten moet je het cachegeheugen wissen nadat je de HealAdvisor-app (golvend pictogram) opnieuw hebt ge\u00efnstalleerd.<\/p>\n\n<p>Als de bovenstaande stappen niet werken:<\/p>\n\n<ul class=\"wp-block-list\"><li>Controleer de smartphone-instellingen<\/li><li>Zorg ervoor dat er geen andere apps op de achtergrond actief zijn (de Healy-app kan niet gelijktijdig actief zijn met de Analyse-app)<\/li><li>Ga naar de Analyse-app om te controleren of het serienummer wordt weergegeven<\/li><li>Controleer de wifi-verbinding, ga na of er een VPN actief is, gebruik andere wifi en probeer mobiele data te gebruiken<\/li><li>Controleer of de app geen verbinding heeft gemaakt met een ander apparaat<\/li><li>Ga naar een andere kamer\/locatie waar geen Bluetooth-apparaten aanwezig zijn, want deze kunnen storingen veroorzaken<\/li><\/ul>\n","protected":false},"excerpt":{"rendered":"<p>Schakel Bluetooth en wifi op je smartphone UIT Verwijder de Healy-app (roze pictogram) en\/of HealAdvisor Analyse-app (blauw pictogram) en\/of HealAdvisor-app (golvend pictogram) Schakel je smartphone [&hellip;]<\/p>\n","protected":false},"featured_media":0,"template":"","meta":{"_coblocks_attr":"","_coblocks_dimensions":"","_coblocks_responsive_height":"","_coblocks_accordion_ie_support":"","site-sidebar-layout":"default","site-content-layout":"","ast-site-content-layout":"default","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"default","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center 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