{"id":5918,"date":"2022-01-21T08:26:13","date_gmt":"2022-01-21T08:26:13","guid":{"rendered":"https:\/\/help.healy.world\/article\/nao-e-possivel-criar-clientes-na-aplicacao-healadvisor-analyse\/"},"modified":"2022-09-22T14:14:56","modified_gmt":"2022-09-22T14:14:56","slug":"nao-e-possivel-criar-clientes-na-aplicacao-healadvisor-analyse","status":"publish","type":"article","link":"https:\/\/help.healy.world\/pt-pt\/article\/nao-e-possivel-criar-clientes-na-aplicacao-healadvisor-analyse\/","title":{"rendered":"N\u00e3o \u00e9 poss\u00edvel criar clientes na aplica\u00e7\u00e3o HealAdvisor Analyse."},"content":{"rendered":"\n<p>Em primeiro lugar, certifica-te de que o teu Healy est\u00e1 ligado \u00e0 aplica\u00e7\u00e3o HealAdvisor Analyse. Para o ligares, vai a Defini\u00e7\u00f5es &#8211; Ligar ao Healy (liga o teu dispositivo Healy).<br\/><br\/>Depois de o fazeres, vai a Defini\u00e7\u00f5es &#8211; Defini\u00e7\u00f5es da nuvem e executa \u00abSincroniza\u00e7\u00e3o total\u00bb. Durante este processo, ir\u00e1s notar que a barra de progresso para durante um per\u00edodo mais longo em determinadas percentagens, mas isto \u00e9 normal. Depois da Sincroniza\u00e7\u00e3o Total ter sido conclu\u00edda, volta para Clientes e tenta criar um Cliente.<br\/><br\/>Se tiveres um ecr\u00e3 de telefone pequeno e n\u00e3o conseguires pressionar o \u00edcone \u00abGravar vibra\u00e7\u00e3o +\u00bb, vai \u00e0s Defini\u00e7\u00f5es do telefone &#8211; Ecr\u00e3 &#8211; Tipo de letra e diminui um pouco o tamanho do tipo de letras (a localiza\u00e7\u00e3o desta defini\u00e7\u00e3o pode variar consoante o dispositivo smartphone). Depois de o fazeres, tenta criar um Cliente novamente. Se o bot\u00e3o ainda n\u00e3o aparecer corretamente, envia o seguinte para o apoio ao cliente: a) captura de ecr\u00e3 do problema em que o bot\u00e3o n\u00e3o est\u00e1 vis\u00edvel e b) informa\u00e7\u00f5es sobre o modelo do telefone e da vers\u00e3o do software do telefone (por exemplo, Samsung S9, Android 9.0.0).<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Em primeiro lugar, certifica-te de que o teu Healy est\u00e1 ligado \u00e0 aplica\u00e7\u00e3o HealAdvisor Analyse. Para o ligares, vai a Defini\u00e7\u00f5es &#8211; Ligar ao Healy [&hellip;]<\/p>\n","protected":false},"featured_media":0,"template":"","meta":{"_coblocks_attr":"","_coblocks_dimensions":"","_coblocks_responsive_height":"","_coblocks_accordion_ie_support":"","site-sidebar-layout":"default","site-content-layout":"","ast-site-content-layout":"default","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"default","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}}},"article_cat":[36,39],"topics":[2060,2057],"class_list":["post-5918","article","type-article","status-publish","hentry","article_cat-software","article_cat-software-healadvisor-analyse-app","topics-healadvisor-analyse-app","topics-software"],"publishpress_future_action":{"enabled":false,"date":"2026-04-11 01:15:29","action":"change-status","newStatus":"draft","terms":[],"taxonomy":"article_cat"},"publishpress_future_workflow_manual_trigger":{"enabledWorkflows":[]},"_links":{"self":[{"href":"https:\/\/help.healy.world\/pt-pt\/wp-json\/wp\/v2\/article\/5918","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/help.healy.world\/pt-pt\/wp-json\/wp\/v2\/article"}],"about":[{"href":"https:\/\/help.healy.world\/pt-pt\/wp-json\/wp\/v2\/types\/article"}],"wp:attachment":[{"href":"https:\/\/help.healy.world\/pt-pt\/wp-json\/wp\/v2\/media?parent=5918"}],"wp:term":[{"taxonomy":"article_cat","embeddable":true,"href":"https:\/\/help.healy.world\/pt-pt\/wp-json\/wp\/v2\/article_cat?post=5918"},{"taxonomy":"topics","embeddable":true,"href":"https:\/\/help.healy.world\/pt-pt\/wp-json\/wp\/v2\/topics?post=5918"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}