{"id":9932,"date":"2023-11-28T10:33:19","date_gmt":"2023-11-28T10:33:19","guid":{"rendered":"https:\/\/help.healy.world\/article\/solucoes-gerais-para-a-resolucao-de-problemas\/"},"modified":"2023-12-13T12:02:06","modified_gmt":"2023-12-13T12:02:06","slug":"solucoes-gerais-para-a-resolucao-de-problemas","status":"publish","type":"article","link":"https:\/\/help.healy.world\/pt-pt\/article\/solucoes-gerais-para-a-resolucao-de-problemas\/","title":{"rendered":"Solu\u00e7\u00f5es gerais para a resolu\u00e7\u00e3o de problemas"},"content":{"rendered":"\n<ol class=\"wp-block-list\"><li>Desliga o Bluetooth e o Wi-Fi no smartphone<\/li><li>Delete Healy app and\/or HealAdvisorAnalyse app and\/or HealAdvisor app<\/li><li>Desliga o smartphone<\/li><li>Faz uma reinicializa\u00e7\u00e3o total ao Healy (mant\u00e9m o bot\u00e3o de alimenta\u00e7\u00e3o premido durante 15 a 20\u00a0segundos)<\/li><li>Liga o smartphone<\/li><li>Liga o Bluetooth e o Wi-Fi<\/li><li>Reinstall* Healy app and\/or Analyse app and\/or HealAdvisor app<\/li><\/ol>\n\n<p>*Make sure to enable all permissions when reinstalling the apps. For Android, clear cache after reinstalling HealAdvisor App.<\/p>\n\n<p>Se os passos anteriores n\u00e3o resultarem:<\/p>\n\n<ul class=\"wp-block-list\"><li>Verifica as defini\u00e7\u00f5es do smartphone<\/li><li>Certifica-te de que n\u00e3o est\u00e3o a ser executadas outras aplica\u00e7\u00f5es em segundo plano (a aplica\u00e7\u00e3o Healy n\u00e3o pode ser executada ao mesmo tempo que a aplica\u00e7\u00e3o Analyse)<\/li><li>Vai \u00e0 aplica\u00e7\u00e3o Analyse para te certificares de que o n\u00famero de s\u00e9rie est\u00e1 a aparecer<\/li><li>Verifica a liga\u00e7\u00e3o Wi-Fi, verifica a exist\u00eancia de VPN, utiliza outra rede Wi-Fi, experimenta utilizar dados m\u00f3veis<\/li><li>Verifica se a aplica\u00e7\u00e3o n\u00e3o se est\u00e1 a ligar a outro dispositivo<\/li><li>Vai para uma divis\u00e3o\/local diferente sem outros dispositivos Bluetooth, pois podem causar interfer\u00eancias<\/li><\/ul>\n","protected":false},"excerpt":{"rendered":"<p>Desliga o Bluetooth e o Wi-Fi no smartphone Delete Healy app and\/or HealAdvisorAnalyse app and\/or HealAdvisor app Desliga o smartphone Faz uma reinicializa\u00e7\u00e3o total ao [&hellip;]<\/p>\n","protected":false},"featured_media":0,"template":"","meta":{"_coblocks_attr":"","_coblocks_dimensions":"","_coblocks_responsive_height":"","_coblocks_accordion_ie_support":"","site-sidebar-layout":"default","site-content-layout":"","ast-site-content-layout":"default","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"default","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}}},"article_cat":[21],"topics":[2051,2050],"class_list":["post-9932","article","type-article","status-publish","hentry","article_cat-hardware-healy","topics-healy","topics-hardware"],"publishpress_future_action":{"enabled":false,"date":"2026-04-26 16:30:43","action":"change-status","newStatus":"draft","terms":[],"taxonomy":"article_cat"},"publishpress_future_workflow_manual_trigger":{"enabledWorkflows":[]},"_links":{"self":[{"href":"https:\/\/help.healy.world\/pt-pt\/wp-json\/wp\/v2\/article\/9932","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/help.healy.world\/pt-pt\/wp-json\/wp\/v2\/article"}],"about":[{"href":"https:\/\/help.healy.world\/pt-pt\/wp-json\/wp\/v2\/types\/article"}],"wp:attachment":[{"href":"https:\/\/help.healy.world\/pt-pt\/wp-json\/wp\/v2\/media?parent=9932"}],"wp:term":[{"taxonomy":"article_cat","embeddable":true,"href":"https:\/\/help.healy.world\/pt-pt\/wp-json\/wp\/v2\/article_cat?post=9932"},{"taxonomy":"topics","embeddable":true,"href":"https:\/\/help.healy.world\/pt-pt\/wp-json\/wp\/v2\/topics?post=9932"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}