{"id":9930,"date":"2023-11-28T10:33:19","date_gmt":"2023-11-28T10:33:19","guid":{"rendered":"https:\/\/help.healy.world\/article\/solutii-generale-pentru-remedierea-problemelor\/"},"modified":"2023-12-13T12:01:29","modified_gmt":"2023-12-13T12:01:29","slug":"solutii-generale-pentru-remedierea-problemelor","status":"publish","type":"article","link":"https:\/\/help.healy.world\/ro\/article\/solutii-generale-pentru-remedierea-problemelor\/","title":{"rendered":"Solu\u021bii generale pentru remedierea problemelor"},"content":{"rendered":"\n<ol class=\"wp-block-list\"><li>Dezactiveaz\u0103 Bluetooth \u0219i Wi-Fi pe smartphone<\/li><li>Delete Healy app and\/or HealAdvisorAnalyse app and\/or HealAdvisor app<\/li><li>Stinge smartphone-ul<\/li><li>Reseteaz\u0103 for\u021bat Healy (apas\u0103 \u0219i men\u021bine a\u0219a butonul de aprindere\/stingere timp de 15-20 de secunde)<\/li><li>Porne\u0219te smartphone-ul<\/li><li>Activeaz\u0103 Bluetooth \u0219i Wi-Fi<\/li><li>Reinstall* Healy app and\/or Analyse app and\/or HealAdvisor app<\/li><\/ol>\n\n<p>*Make sure to enable all permissions when reinstalling the apps. For Android, clear cache after reinstalling HealAdvisor App.<\/p>\n\n<p>Dac\u0103 pa\u0219ii de mai sus nu dau rezultat:<\/p>\n\n<ul class=\"wp-block-list\"><li>Verific\u0103 set\u0103rile acestora pe smartphone<\/li><li>Asigur\u0103-te c\u0103 nu ruleaz\u0103 nicio alt\u0103 aplica\u021bie \u00een fundal (aplica\u021bia Healy nu poate rula simultan cu aplica\u021bia Analyse)<\/li><li>Mergi la aplica\u021bia Analyse \u0219i asigur\u0103-te c\u0103 apare num\u0103rul de serie<\/li><li>Verific\u0103 conexiunea Wi-Fi, VPN-ul, folose\u0219te un alt Wi-Fi, \u00eencearc\u0103 folosind datele mobile<\/li><li>Verific\u0103 dac\u0103 aplica\u021bia nu este conectat\u0103 la un alt dispozitiv<\/li><li>Mergi \u00een alt\u0103 camer\u0103\/loca\u021bie f\u0103r\u0103 alte dispozitive Bluetooth care ar putea produce interferen\u021be<\/li><\/ul>\n","protected":false},"excerpt":{"rendered":"<p>Dezactiveaz\u0103 Bluetooth \u0219i Wi-Fi pe smartphone Delete Healy app and\/or HealAdvisorAnalyse app and\/or HealAdvisor app Stinge smartphone-ul Reseteaz\u0103 for\u021bat Healy (apas\u0103 \u0219i men\u021bine a\u0219a butonul [&hellip;]<\/p>\n","protected":false},"featured_media":0,"template":"","meta":{"_coblocks_attr":"","_coblocks_dimensions":"","_coblocks_responsive_height":"","_coblocks_accordion_ie_support":"","site-sidebar-layout":"default","site-content-layout":"","ast-site-content-layout":"default","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"default","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center 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