{"id":6585,"date":"2022-01-21T07:45:02","date_gmt":"2022-01-21T07:45:02","guid":{"rendered":"https:\/\/help.healy.world\/article\/min-healy-ansluter-inte-till-healy-appen-problem-med-bluetooth-och-anslutningar\/"},"modified":"2022-12-06T13:00:02","modified_gmt":"2022-12-06T13:00:02","slug":"my-healy-is-not-connecting-to-the-healy-app-bluetooth-and-connection-problems","status":"publish","type":"article","link":"https:\/\/help.healy.world\/sv\/article\/my-healy-is-not-connecting-to-the-healy-app-bluetooth-and-connection-problems\/","title":{"rendered":"Min Healy ansluter inte till Healy-appen. Problem med Bluetooth och anslutningar."},"content":{"rendered":"\n<p>F\u00f6r att ansluta din Healy till din telefon m\u00e5ste Bluetooth vara aktivt p\u00e5 din smartphone och din Healy m\u00e5ste vara fulladdad. Dessutom m\u00e5ste din Healy vara n\u00e4ra telefonen (&lt; 10 m) och f\u00e5r inte vara ansluten till en annan telefon. Dessutom m\u00e5ste platsdelning aktiveras, eftersom detta kr\u00e4vs f\u00f6r att l\u00e5genergi-Bluetooth ska kunna anv\u00e4ndas. Innan du startar Healy-appen eller HealAdvisor Analyse-appen m\u00e5ste din Healy vara p\u00e5slagen och den h\u00f6gra lysdioden p\u00e5 din Healy ska blinka. <\/p>\n\n<p>Steg f\u00f6r fels\u00f6kning: <\/p>\n\n<p>\u2013 St\u00e4ng av Bluetooth p\u00e5 din smartphone och sl\u00e5 sedan p\u00e5 det igen <\/p>\n\n<p>\u2013 Kontrollera att din Healy \u00e4r aktiverad. Den gr\u00f6na LED-lampan ska blinka <\/p>\n\n<p>\u2013 St\u00e4ng alla appar och starta om Healy-appen. Att st\u00e4nga av en app helt g\u00f6rs p\u00e5 olika s\u00e4tt, beroende p\u00e5 smartphone:<\/p>\n\n<p>P\u00e5 \u00e4ldre Android-smartphones m\u00e5ste du klicka p\u00e5 den fyrkantiga knappen antingen till v\u00e4nster eller till h\u00f6ger om hemknappen (knappens position beror p\u00e5 den specifika telefonen) och svepa bort apparna fr\u00e5n sk\u00e4rmen nedifr\u00e5n och upp eller fr\u00e5n v\u00e4nster till h\u00f6ger (svepmetoden beror p\u00e5 den specifika smartphonen) Video p\u00e5 Vimeo: S\u00e5 h\u00e4r avslutar du en app \u2013 \u00e4ldre Android-smartphones<\/p>\n\n<p>P\u00e5 nyare Android-smartphones m\u00e5ste du klicka p\u00e5 de tre vertikala linjerna eller den fyrkantiga knappen (knapptypen beror p\u00e5 vilken smartphone du har) i det nedre navigeringsf\u00e4ltet och svepa bort apparna fr\u00e5n sk\u00e4rmen, nedifr\u00e5n och upp Video p\u00e5 Vimeo: S\u00e5 h\u00e4r st\u00e4nger du av en app \u2013 nyare Android-smartphones<\/p>\n\n<p>P\u00e5 \u00e4ldre iPhones med en hemknapp klickar du snabbt p\u00e5 hemknappen tv\u00e5 g\u00e5nger och sveper bort apparna fr\u00e5n sk\u00e4rmen, nedifr\u00e5n och upp\u00e5t Video p\u00e5 Vimeo: S\u00e5 h\u00e4r st\u00e4nger du av en app \u2013 \u00e4ldre iPhones <\/p>\n\n<p>P\u00e5 nyare iPhones utan hemknapp sveper du fr\u00e5n nedre v\u00e4nstra h\u00f6rnet upp till \u00f6vre h\u00f6gra h\u00f6rnet, och sveper sedan bort apparna fr\u00e5n sk\u00e4rmen, nedifr\u00e5n och upp\u00e5t Video p\u00e5 Vimeo: S\u00e5 h\u00e4r st\u00e4nger du av en app \u2013 \u00e4ldre iPhones utan hemknapp <\/p>\n\n<p>\u2013 Kontrollera i dina smartphone-inst\u00e4llningar om alla beh\u00f6righeter f\u00f6r Healy-appen har aktiverats <\/p>\n\n<p>\u2013 F\u00f6rflytta dig till en plats d\u00e4r inga andra Bluetooth-enheter \u00e4r aktiva <\/p>\n\n<p>\u2013 Utf\u00f6r en \u00e5terst\u00e4llning av Healy-maskinvaran: H\u00e5ll str\u00f6mknappen p\u00e5 din Healy intryckt i 15\u201320 sekunder tills den gr\u00f6na lysdioden lyser med fast sken <\/p>\n\n<p>\u2013 Prova f\u00f6ljande om inget av dessa steg fungerar: Apple iOS -&gt; starta om iPhone Android -&gt; rensa Bluetooth-cachen och data p\u00e5 din smartphone (det finns handledning p\u00e5 n\u00e4tet om hur du g\u00f6r detta, kontakta Healys kundtj\u00e4nst om du beh\u00f6ver hj\u00e4lp). <\/p>\n\n<p>\u2013 Avinstallera appen och installera om den.\u00a0 <\/p>\n\n<p>Se alltid till att din Healy inte redan \u00e4r ansluten till en annan app, eftersom Healy-enheten inte kan ansluta till b\u00e5de Healy-appen och HealAdvisor Analyse-appen samtidigt. St\u00e4ng ned b\u00e5da apparna helt, starta din Healy och starta sedan appen som du vill anv\u00e4nda med din Healy. iOS-specifikationer: &#8211; Var god uppdatera din iOS-version till 14.0.2 eller senare. \u00c4ldre iOS- versioner har mindre stabil Bluetooth-anslutning till Healy.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>F\u00f6r att ansluta din Healy till din telefon m\u00e5ste Bluetooth vara aktivt p\u00e5 din smartphone och din Healy m\u00e5ste vara fulladdad. Dessutom m\u00e5ste din Healy [&hellip;]<\/p>\n","protected":false},"featured_media":0,"template":"","meta":{"_coblocks_attr":"","_coblocks_dimensions":"","_coblocks_responsive_height":"","_coblocks_accordion_ie_support":"","site-sidebar-layout":"default","site-content-layout":"","ast-site-content-layout":"default","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"default","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}}},"article_cat":[1747,1743,1737],"topics":[2880,2818],"class_list":["post-6585","article","type-article","status-publish","hentry","article_cat-healy-sv","article_cat-healy-appen","article_cat-programvara","topics-healy-app-sv-programvara","topics-programvara"],"publishpress_future_action":{"enabled":false,"date":"2026-04-13 08:43:52","action":"change-status","newStatus":"draft","terms":[],"taxonomy":"article_cat"},"publishpress_future_workflow_manual_trigger":{"enabledWorkflows":[]},"_links":{"self":[{"href":"https:\/\/help.healy.world\/sv\/wp-json\/wp\/v2\/article\/6585","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/help.healy.world\/sv\/wp-json\/wp\/v2\/article"}],"about":[{"href":"https:\/\/help.healy.world\/sv\/wp-json\/wp\/v2\/types\/article"}],"wp:attachment":[{"href":"https:\/\/help.healy.world\/sv\/wp-json\/wp\/v2\/media?parent=6585"}],"wp:term":[{"taxonomy":"article_cat","embeddable":true,"href":"https:\/\/help.healy.world\/sv\/wp-json\/wp\/v2\/article_cat?post=6585"},{"taxonomy":"topics","embeddable":true,"href":"https:\/\/help.healy.world\/sv\/wp-json\/wp\/v2\/topics?post=6585"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}