{"id":9927,"date":"2023-11-28T10:33:19","date_gmt":"2023-11-28T10:33:19","guid":{"rendered":"https:\/\/help.healy.world\/article\/allmanna-losningar-pa-problem\/"},"modified":"2023-12-13T12:00:11","modified_gmt":"2023-12-13T12:00:11","slug":"allmanna-losningar-pa-problem","status":"publish","type":"article","link":"https:\/\/help.healy.world\/sv\/article\/allmanna-losningar-pa-problem\/","title":{"rendered":"Allm\u00e4nna l\u00f6sningar p\u00e5 problem"},"content":{"rendered":"\n<ol class=\"wp-block-list\"><li>St\u00e4ng av Bluetooth och wifi p\u00e5 telefonen<\/li><li>Delete Healy app and\/or HealAdvisorAnalyse app and\/or HealAdvisor app<\/li><li>St\u00e4ng av telefonen<\/li><li>\u00c5terst\u00e4ll maskinvaran p\u00e5 Healy-enheten (h\u00e5ll str\u00f6mknappen intryckt i 15\u201320 sekunder)<\/li><li>Sl\u00e5 p\u00e5 telefonen<\/li><li>Sl\u00e5 p\u00e5 Bluetooth och wifi<\/li><li>Reinstall* Healy app and\/or Analyse app and\/or HealAdvisor app<\/li><\/ol>\n\n<p>*Make sure to enable all permissions when reinstalling the apps. For Android, clear cache after reinstalling HealAdvisor App.<\/p>\n\n<p>Om stegen ovan inte l\u00f6ser problemet:<\/p>\n\n<ul class=\"wp-block-list\"><li>Kontrollera inst\u00e4llningar i telefonen<\/li><li>Kontrollera att inga andra appar k\u00f6rs i bakgrunden (Healy-appen kan inte k\u00f6ras samtidigt som Analyse-appen)<\/li><li>G\u00e5 till Analyse-appen och kontrollera att serienumret visas<\/li><li>Kontrollera wifi-anslutningen, kontrollera om VPN anv\u00e4nds, anv\u00e4nd ett annat wifi, f\u00f6rs\u00f6k anv\u00e4nda mobildata<\/li><li>Kontrollera att appen inte ansluter till n\u00e5gon annan enhet<\/li><li>G\u00e5 till ett annat rum\/en annan plats d\u00e4r det inte finns n\u00e5gra andra Bluetooth-enheter eftersom de kan orsaka st\u00f6rningar<\/li><\/ul>\n","protected":false},"excerpt":{"rendered":"<p>St\u00e4ng av Bluetooth och wifi p\u00e5 telefonen Delete Healy app and\/or HealAdvisorAnalyse app and\/or HealAdvisor app St\u00e4ng av telefonen \u00c5terst\u00e4ll maskinvaran p\u00e5 Healy-enheten (h\u00e5ll str\u00f6mknappen [&hellip;]<\/p>\n","protected":false},"featured_media":0,"template":"","meta":{"_coblocks_attr":"","_coblocks_dimensions":"","_coblocks_responsive_height":"","_coblocks_accordion_ie_support":"","site-sidebar-layout":"default","site-content-layout":"","ast-site-content-layout":"default","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"default","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center 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