Healy

Why doesn’t the Healy come with a charger?

A power plug is not included in the scope of delivery.This decision was made mainly for ecological reasons, since most households now own such a power plug. You can charge the Healy with the USB cable in conjunction with any power plug with a USB port.It does not matter what type of USB charger you […]

Why doesn’t the Healy come with a charger? Read more

A power plug is not included in the scope of delivery.This decision was made mainly for ecological reasons, since most households now own such a power plug. You can charge the Healy with the USB cable in conjunction with any power plug with a USB port.It does not matter what type of USB charger you

Healy LED functions

Healy is switched on and program is running: Green LED flashes every second Healy is connected with Bluetooth to the smartphone: Blue LED flashes every second. Charger is connected and battery is charging: Green LED is on continuously and also pulses every second. Battery is empty: Green LED flashes 8 times in quick succession while

Healy LED functions Read more

Healy is switched on and program is running: Green LED flashes every second Healy is connected with Bluetooth to the smartphone: Blue LED flashes every second. Charger is connected and battery is charging: Green LED is on continuously and also pulses every second. Battery is empty: Green LED flashes 8 times in quick succession while

The green light no longer flickers

The green LED turns off when no program is running on the Healy, the blue LED flashes as long as the Healy or HealAdvisor Analyse App are connected to the Healy.For the HealAdvisor Analyse App, the green LED only flashes when analyzing and vibrating.

The green light no longer flickers Read more

The green LED turns off when no program is running on the Healy, the blue LED flashes as long as the Healy or HealAdvisor Analyse App are connected to the Healy.For the HealAdvisor Analyse App, the green LED only flashes when analyzing and vibrating.

The battery of my Healy dies before reaching 0%. What can I do?

Healy’s battery needs a few full charging cycles after its first use until the charge indicator is calibrated and the correct percentage of the charge is showing. For those devices that are still within their first charging cycles, i.e., shortly after purchase or after a hardware reset, the charge indicator is not yet calibrated. To

The battery of my Healy dies before reaching 0%. What can I do? Read more

Healy’s battery needs a few full charging cycles after its first use until the charge indicator is calibrated and the correct percentage of the charge is showing. For those devices that are still within their first charging cycles, i.e., shortly after purchase or after a hardware reset, the charge indicator is not yet calibrated. To

How much does a replacement Healy cost (out of warranty)? I have lost my Healy, what can I do?

The Healy hardware costs €300 excluding VAT if the Healy is replaced out of warranty. The programs and activations can be transferred from the old Healy to the new one. US Please use the following link to request your replacement device, https://us.healy.shop/products/healy-replacement-device-u2-hardware. Asia Please get in touch with our support to request your replacement device.

How much does a replacement Healy cost (out of warranty)? I have lost my Healy, what can I do? Read more

The Healy hardware costs €300 excluding VAT if the Healy is replaced out of warranty. The programs and activations can be transferred from the old Healy to the new one. US Please use the following link to request your replacement device, https://us.healy.shop/products/healy-replacement-device-u2-hardware. Asia Please get in touch with our support to request your replacement device.

I have to manually hold the charging cord onto Healy in order for it to charge.

If this happens, please try another charging cable and power plug to check whether the problem lies within the Healy charging socket or the charger itself. If the issue persists, please reach out to Customer Support to exchange your device. Otherwise, replace the cord and/or charger.

I have to manually hold the charging cord onto Healy in order for it to charge. Read more

If this happens, please try another charging cable and power plug to check whether the problem lies within the Healy charging socket or the charger itself. If the issue persists, please reach out to Customer Support to exchange your device. Otherwise, replace the cord and/or charger.

The inner ring of the cable conductor has broken off and is stuck on the gold pin of Healy’s cable connection socket.

Note the LOT number (this can be found on the paper sleeve on the cable) and contact Customer Support to arrange for the cable to be replaced. The broken piece should be carefully removed from the socket with tweezers; these should have teeth or grooves so that the gripping jaws interlock, ensuring safe grip when

The inner ring of the cable conductor has broken off and is stuck on the gold pin of Healy’s cable connection socket. Read more

Note the LOT number (this can be found on the paper sleeve on the cable) and contact Customer Support to arrange for the cable to be replaced. The broken piece should be carefully removed from the socket with tweezers; these should have teeth or grooves so that the gripping jaws interlock, ensuring safe grip when

Healy gets warm during use.

The Healy device may become warm during normal use, just like other devices such as a smartphone. Please note that the Healy should not get in contact with liquids. If, despite correct use it becomes hot or starts to emanate smoke, it should be sent to our technical laboratory for inspection.

Healy gets warm during use. Read more

The Healy device may become warm during normal use, just like other devices such as a smartphone. Please note that the Healy should not get in contact with liquids. If, despite correct use it becomes hot or starts to emanate smoke, it should be sent to our technical laboratory for inspection.

None of the questions listed help you?

Contact Support