Every client is automatically saved on your smartphone. However, only the clients which are synchronized to the Cloud will additionally be saved on the Cloud server. You can see if your contacts are on the cloud server when the cloud icon is displayed to the right of the contact in the contact overview. This means […]

There is no registration process for the HealAdvisor Analyse App, as we are using the SSO functionality (Single Sign-On), allowing you to sign into all our apps and digital platforms with just your Healy World shop login data. After you connect to your Healy you will see the login screen where you can login with your

Demo mode is a feature allowing you to use the HealAdvisor Analyse App for demonstration purposes. In this mode, you are not logging into your personal account. Instead, you are directly redirected to the “Sync Changes” screen and then you can use the app for a seamless demonstration experience. In Demo mode, no data is

No. While in Demo mode, no data is sent to the Cloud. This means that the data that you save in Demo mode will only be stored locally on the smartphone device where the data was created. It will disappear from the smartphone as soon as you log in with your personal account. Therefore, the demo mode is

Minimising the HealAdvisor Analysis App or using the energy saving mode of your smartphone during an analysis or when resonating should be avoided. The main reason for this is that the Healy needs a constant Bluetooth connection to the HealAdvisor Analysis App in order to function properly. This connection is interrupted when the app is

If the HealAdvisor Analyse App crashes/freezes when you press Lists, please make sure that: 1) The app is up-to-date. When using the Google Play Store/Apple App Store it then says that you have the newest version or no “Update/Cloud” buttons appear. 2) Go to the app’s Cloud Settings – do a Full sync and then

You can update the HealAdvisor Analyse App as follows: Go to the App Store or Play Store for your smartphone, search for the HealAdvisor Analyse App and click on Update. If the Update button is not displayed, you have the latest version installed. You can also check the App under “Settings” to find out which version

No, this feature is designed for you to hold focus and be present while the analysis is running. 

The progress bar of the synchronization process is not linear. For example, at 10% a huge package may be transferring, taking up to several minutes. If it still does not continue after some time, the app should be closed and restarted. Now the loading process should be initiated again. Now the loading process should be restarted,

Firstly make sure that your Healy is connected to the HealAdvisor Analyse App. To connect it, go to Settings – Connect to Healy (turn on your Healy device). After doing so, go to Settings – Cloud Settings and do “Full Synchronization”. During this process, you might notice the progress bar stops for a longer period