If you’re experiencing difficulties logging into your Shop page or Support Center, please follow these steps:

1. Check your credentials: ensure you are accessing the shop page linked to your account’s registered region, enter the correct username and password, and check for any typos.

2. Check Internet Connection: ensure you have a stable and active internet connection. A weak or intermittent connection can cause login failures.

3. Clear Browser Cache and Cookies: clear your browser’s cache and cookies, as this helps eliminate any stored data that could be affecting login attempts. Once cleared attempt to login.

4. Try Another Browser: Switch to a different web browser to see if the issue persists. Occasionally, browser-specific problems can impact the login process.

If you’re still encountering login issues after following these steps, please initiate a password reset by visiting the following link: https://login.healy.world/sso/password-reset and a password reset link will be issued to the registered email address on file.