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There is no separate Bluetooth on function, as soon as the Healy On button is pressed and the right LED flashes, the Healy is automatically ready for a Bluetooth connection.
The Bluetooth function can´t be turned on with my Healy. Read more
There is no separate Bluetooth on function, as soon as the Healy On button is pressed and the right LED flashes, the Healy is automatically ready for a Bluetooth connection.
This can have several reasons. 1. Some programs have only a few frequencies and are transmitted to the Healy so fast that the transmission can only be seen for a fraction of a second. 2. The program is still in the memory of the Healy because it has already been transferred. 3. If an error
For some programs, the program is not transferred to the Healy. Read more
This can have several reasons. 1. Some programs have only a few frequencies and are transmitted to the Healy so fast that the transmission can only be seen for a fraction of a second. 2. The program is still in the memory of the Healy because it has already been transferred. 3. If an error
Currently there is no possibility to get reimbursed by a health insurance. We are working on this.
Can the Healy be covered proportionally/completely by the health insurance? Read more
Currently there is no possibility to get reimbursed by a health insurance. We are working on this.
In the case of a broken clip within the warranty period, where the holder on the Healy itself has not been damaged, there is the possibility that a replacement clip can be sent. This replacement clip then has to be attached by the user. To request the clip, please contact the support team. It is
My clip broke off, but the Healy itself is not damaged. Read more
In the case of a broken clip within the warranty period, where the holder on the Healy itself has not been damaged, there is the possibility that a replacement clip can be sent. This replacement clip then has to be attached by the user. To request the clip, please contact the support team. It is
This defect usually requires the Healy to be sent in. To request such a repair, you have to contact the support. It is important that the request contains the serial number of the affected Healy (to check the warranty of this device) and a photo of the defect.
My clip broke off and also damaged the mounting on the Healy itself. Read more
This defect usually requires the Healy to be sent in. To request such a repair, you have to contact the support. It is important that the request contains the serial number of the affected Healy (to check the warranty of this device) and a photo of the defect.
One Healy can be in active use per device (smartphone). In other words, if I use one Healy with one phone, I can’t use a second one with the same phone at the same time.
Is it possible to use two Healys at the same time on the same device (smartphone)? Read more
One Healy can be in active use per device (smartphone). In other words, if I use one Healy with one phone, I can’t use a second one with the same phone at the same time.
The Dutch company is only one of many distribution companies worldwide. The manufacturing company Healy GmbH, which is certified as a medical device manufacturer, is a German company.
The Healy is 100% made in Germany. So why is there no German company mentioned? Read more
The Dutch company is only one of many distribution companies worldwide. The manufacturing company Healy GmbH, which is certified as a medical device manufacturer, is a German company.
The discharge of the battery always depends on the used program, the intensity and the skin resistance. With new/replaced Healys, it can take up to 4 charging cycles until the battery is calibrated and can deliver optimum performance.
Why does the battery of my Healy discharge so quickly? Read more
The discharge of the battery always depends on the used program, the intensity and the skin resistance. With new/replaced Healys, it can take up to 4 charging cycles until the battery is calibrated and can deliver optimum performance.
The Healy App and HealAdvisor Analyse App cannot be connected to the Healy at the same time. If the apps are running individually and do not connect to the Healy, please check the following: 1. Is the Healy fully charged? 2. Is the Healy turned on? 3. Is the Healy also in the range of
Why is the Healy not found by either the Healy or the HealAdvisor Analyse app? Read more
The Healy App and HealAdvisor Analyse App cannot be connected to the Healy at the same time. If the apps are running individually and do not connect to the Healy, please check the following: 1. Is the Healy fully charged? 2. Is the Healy turned on? 3. Is the Healy also in the range of
The Healy is not connected directly via the Bluetooth menu of the smartphone. The connection to the Healy can only be established directly in the Healy or HealAdvisor Analyse App. The serial number used for the connection is printed on the back of the Healy.
Which code do I need to connect my smartphone to the Healy? Read more
The Healy is not connected directly via the Bluetooth menu of the smartphone. The connection to the Healy can only be established directly in the Healy or HealAdvisor Analyse App. The serial number used for the connection is printed on the back of the Healy.
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