Firstly make sure that your Healy is connected to the HealAdvisor Analyse App. To connect it, go to Settings – Connect to Healy (turn on your Healy device).

After doing so, go to Settings – Cloud Settings and do “Full Synchronization”. During this process, you might notice the progress bar stops for a longer period at certain percentages but this is normal. After Full Synchronization is finished, go back to Clients and try to create a Client.

If you have a small phone screen size and are not able to press on the “Record vibration +” icon, go to your Phone Settings – Display – Font and make your font size a bit smaller (the location of this setting may depend on your smartphone device). After doing so retry with creating a Client. If the button still does not appear properly for you, send the following to Support: a) screenshot of the issue where the button is not visible and b) your phone model and phone software version information (e.g. Samsung S9, Android 9.0.0).