First change your password if it does not consist of 10 characters with upper and lower case letters, numbers and special characters: – Shop Login>>Dashboard >>Account Details. – Enter your current password and the new password two times (at least 10 characters, upper and lower case letters, numbers and special characters).- Click on the “Save” button (important step because the new password is now synchronised) – Now log back into the shop. Afterwards, please log out, delete the browsing history and the cookies and then open the My Support Center via another web browser tab, if possible, in the Incognito window.