If the Healy app is frequently losing connection to your Healy, please try the following steps: – Restart the Healy app and try again, – Exit the app, reset the Healy device (hold the power button for 15-20 seconds until steady green light) and try again, – Fully charge your Healy, – If none of the steps above work for you, try the following: iOS -> restart the phone Android -> clear Bluetooth cache and data on your smartphone (tutorials on how to do it can be found online, if you need assistance reach out to our support).