General

My order, for which I have received an order confirmation, is not displayed in my shop account.

Make sure that your payment was successful as the order confirmation email does not determine, that we have processed your order. To forward it to be shipped and then also be displayed in your orders the payment needs to be recieved. Therefore if your payment was successful then you would be able to see your […]

My order, for which I have received an order confirmation, is not displayed in my shop account. Read more

Make sure that your payment was successful as the order confirmation email does not determine, that we have processed your order. To forward it to be shipped and then also be displayed in your orders the payment needs to be recieved. Therefore if your payment was successful then you would be able to see your

Are the products on the shop page always updated? How do I know if a product is currently not available?

Products that are not available will be removed from the website. In a few cases it may happen that a product is still listed online even though it is not available. However, it can no longer be selected.

Are the products on the shop page always updated? How do I know if a product is currently not available? Read more

Products that are not available will be removed from the website. In a few cases it may happen that a product is still listed online even though it is not available. However, it can no longer be selected.

Can I edit my order later? How can I change my order?

Orders whose payments have already been successfully received by us can no longer be edited. This means that in this case a new order will be required. If payment has not yet been received, a cancellation can be made by contacting us via the “My Support Center”, after which the desired and correct order can

Can I edit my order later? How can I change my order? Read more

Orders whose payments have already been successfully received by us can no longer be edited. This means that in this case a new order will be required. If payment has not yet been received, a cancellation can be made by contacting us via the “My Support Center”, after which the desired and correct order can

When do I get my refund after a return?

It depends on whether a product has to be returned by post. If not, it takes about two weeks for the return to be processed. If a return is necessary, the refund can only be carried out after we have received the goods. The time period is therefore dependent on the duration of the return

When do I get my refund after a return? Read more

It depends on whether a product has to be returned by post. If not, it takes about two weeks for the return to be processed. If a return is necessary, the refund can only be carried out after we have received the goods. The time period is therefore dependent on the duration of the return

My order has failed several times. What should I do?

There can be several reasons why orders fail. First, check that your chosen payment method meets the requirements. When paying by credit card, make sure that it is valid and registered in your name. We also recommend that you log out, delete your browser history and cookies before placing another order and then try again

My order has failed several times. What should I do? Read more

There can be several reasons why orders fail. First, check that your chosen payment method meets the requirements. When paying by credit card, make sure that it is valid and registered in your name. We also recommend that you log out, delete your browser history and cookies before placing another order and then try again

None of the questions listed help you?

Contact Support