Make sure that your payment was successful as the order confirmation email does not determine, that we have processed your order. To forward it to be shipped and then also be displayed in your orders the payment needs to be recieved. Therefore if your payment was successful then you would be able to see your …
Category: General
Products that are not available will be removed from the website. In a few cases it may happen that a product is still listed online even though it is not available. However, it can no longer be selected.
Yes. We offer the opportunity to subscripe program goups and modules separately.
Please be so kind and open a service ticket, select the correct topic (change of adress), and provide along with the ticket the following documentation:• Copy of your ID (both sides) /Passport data pages• Latest Utility bill (not older than 3 month)• Residence permit
Your account won’t be automatically deleted even if you return your entire order within the first 14 days. A deletion must always be requested directly via the Customer Support.
An order cannot be transferred to another user. We recommend cancelling the order and ordering again.
Orders whose payments have already been successfully received by us can no longer be edited. This means that in this case a new order will be required. If payment has not yet been received, a cancellation can be made by contacting us via the “My Support Center”, after which the desired and correct order can …
Can I edit my order later? How can I change my order? Read More »
It depends on whether a product has to be returned by post. If not, it takes about two weeks for the return to be processed. If a return is necessary, the refund can only be carried out after we have received the goods. The time period is therefore dependent on the duration of the return …
There can be several reasons why orders fail. First, check that your chosen payment method meets the requirements. When paying by credit card, make sure that it is valid and registered in your name. We also recommend that you log out, delete your browser history and cookies before placing another order and then try again …
My order has failed several times. What should I do? Read More »