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Connecting the Healy device does not go through your Bluetooth settings. Instead, you can connect to both Healy App and HealAdvisor Analyse App in these Apps. The connection screen in both Healy App and HealAdvisor Analyse App appears after reading through the Disclaimer and pressing “I have a Healy”. Make sure that the Healy is …
Can’t find my Healy device in the smartphone Bluetooth settings. Read More »
It is possible to connect the Healy device to only one of these two Apps at the same time on your smartphone. It can’t communicate with both Apps at the same time, just like it can’t be used on two different smartphones at the same time. If your Healy device is already connected to one …
This is usually due to another Bluetooth device being close to the smartphone and causing the app to crash. If you experience such an error, please check what other Bluetooth devices are in your area. Try positioning yourself in a different spot, with fewer Bluetooth devices, then start the Healy app again and it should …
The Healy App crashes/immediately closes when connecting to the Healy and my Smartphone. Read More »
“Anderes” is German for “other”, it means “other device”. There are two reasons why this could happen: 1) The first reason may be that there are too many devices in your vicinity. The Healy App is scanning for about 10 seconds and then shows you all the devices it picked up during this time. If …
When I try to connect Healy for the first time, I see (in red): “Anderes” device. Read More »
Please completely quit the app and restart it. This should fix the issue and you can reconnect.
If the Healy app is frequently losing connection to your Healy, please try the following steps: – Restart the Healy app and try again, – Exit the app, reset the Healy device (hold the power button for 15-20 seconds until steady green light) and try again, – Fully charge your Healy, – If none of …
The Healy App frequently loses connection to the Healy Read More »
Our physical body can only feel up to 1,000Hz. Healy can provide much higher ranges and each program delivers different ranges of freqencies, measured in Hz. You can try to increase the intensity until you feel a slight tingle. Some of us are more sensitive than others. On some days you may resonate more with …
Why do I not feel anything? Why can I feel some frequencies and some others not? Read More »
With real time active, no progress (-100 to 100) is displayed below the progress circle.
Our physical body can only feel up to about 1,000 Hz. But the Healy can use up to 1 MHz. First try to increase the intensity until you feel a slight tingling. It also depends on which program you use. Some programs have a higher current intensity than others. The ear electrode programs usually work …
What does the progress percentage underneath the progress circle actually mean? Read More »
When the program is running, the progress analysis (-100 to 100%) is displayed below the progress circle in one step of the program.
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