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There is no separate Bluetooth on function, as soon as the Healy On button is pressed and the right LED flashes, the Healy is automatically ready for a Bluetooth connection.
The Bluetooth function can´t be turned on with my Healy. Read more
There is no separate Bluetooth on function, as soon as the Healy On button is pressed and the right LED flashes, the Healy is automatically ready for a Bluetooth connection.
This can have several reasons. 1. Some programs have only a few frequencies and are transmitted to the Healy so fast that the transmission can only be seen for a fraction of a second. 2. The program is still in the memory of the Healy because it has already been transferred. 3. If an error
For some programs, the program is not transferred to the Healy. Read more
This can have several reasons. 1. Some programs have only a few frequencies and are transmitted to the Healy so fast that the transmission can only be seen for a fraction of a second. 2. The program is still in the memory of the Healy because it has already been transferred. 3. If an error
No, unfortunately this is not possible.
Can I remove a program group or program in the Healy App? Read more
No, unfortunately this is not possible.
Please make sure you are connected to the internet, now please go to “Settings” and click “Check for updates”.
Please make sure you are connected to the internet, now please go to “Settings” and click “Check for updates”.
Please make sure you are connected to the internet and that you are logged in via the same Healy SN with which the module was purchased. If this is the case close the Healy app completely and restart it. Now please go to “Settings” and click “Check for updates”.
I have purchased a new programme, however there is no update available on my Healy App. Read more
Please make sure you are connected to the internet and that you are logged in via the same Healy SN with which the module was purchased. If this is the case close the Healy app completely and restart it. Now please go to “Settings” and click “Check for updates”.
Go to “Settings” and click “Check for updates”.
Go to “Settings” and click “Check for updates”.
Yes, the Healy programs will remain available (except subscriptions).
Will the programs always be available on the Healy? Read more
Yes, the Healy programs will remain available (except subscriptions).
The Healy App and HealAdvisor Analyse App cannot be connected to the Healy at the same time. If the apps are running individually and do not connect to the Healy, please check the following: 1. Is the Healy fully charged? 2. Is the Healy turned on? 3. Is the Healy also in the range of
Why is the Healy not found by either the Healy or the HealAdvisor Analyse app? Read more
The Healy App and HealAdvisor Analyse App cannot be connected to the Healy at the same time. If the apps are running individually and do not connect to the Healy, please check the following: 1. Is the Healy fully charged? 2. Is the Healy turned on? 3. Is the Healy also in the range of
This is the case with Android version 6.0 and higher There are two different types of Bluetooth connections: Standard Bluetooth & Bluetooth Low Energy (BLE). The main difference between these two is that BLE has significantly lower energy consumption than Standard Bluetooth. Some devices and Apps for different uses (many wearables) need BLE so that
This is the case with Android version 6.0 and higher There are two different types of Bluetooth connections: Standard Bluetooth & Bluetooth Low Energy (BLE). The main difference between these two is that BLE has significantly lower energy consumption than Standard Bluetooth. Some devices and Apps for different uses (many wearables) need BLE so that
In order to connect your Healy with your smartphone, Bluetooth must be active on your smartphonend your Healy must be fully charged. Additionally, your Healy must be close to the smartphone (<10m) and must not be connected to another smartphone. Also, location sharing must be enabled, as this is required for running Bluetooth Low Energy.
My Healy is not connecting to the Healy App. Bluetooth and connection problems. Read more
In order to connect your Healy with your smartphone, Bluetooth must be active on your smartphonend your Healy must be fully charged. Additionally, your Healy must be close to the smartphone (<10m) and must not be connected to another smartphone. Also, location sharing must be enabled, as this is required for running Bluetooth Low Energy.
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