For the connection to be possible, first make sure that the Healy Watch is not connected to another device. Please check that GPS/Location Sharing and Bluetooth are turned on on your smartphone and try connecting again. Make sure the correct Healy Watch is selected when you are asked to connect to a device.

If you have an iOS device, you will need to disconnect the Healy Watch from your smartphone:
a) Unpair in the app
b) Go to the Bluetooth settings of your iOS phone and click on “”Forget Device”” on the Healy Watch.