General

Is there an expiration date until when a device transfer must be accepted?

No there is no expiration period for accepting the device transfer. The process will only be ended if either:-the reciever accepts-the reciever declines-the sender aborts

Is there an expiration date until when a device transfer must be accepted? Read more

No there is no expiration period for accepting the device transfer. The process will only be ended if either:-the reciever accepts-the reciever declines-the sender aborts

How to transfer my device

Have you ever wanted to donate or gift your device to a friend, family member, or fellow Healy fan? Now you can with just a few simple clicks—it’s quick, instant, and hassle-free! Here’s how: Let’s say Paul from Thailand wants to transfer his Healy device to his friend Chris in Australia. Before initiating any device

How to transfer my device Read more

I no longer have a UID number, how can this be adjusted?

The UID is the 12-digit number that is also included in the sponsor link. If you are registered as a customer, this number is not displayed and you also don’t need it. As a member, this number is the individual identification with which new customers/members are assigned to you. It is contained in your link

I no longer have a UID number, how can this be adjusted? Read more

How can I set the language?

On the top right corner of our website (Shop) you can select the language you want, if it is available. Furthermore, you should also make sure that your location matches the selected continent of the shop.

How can I set the language? Read more

How can I open and respond to a ticket as a customer?

A ticket can be opened and answered using your shop account. Click on the “My Support Center” button in the left menu. Your current tickets are stored there and new ones can be created.

How can I open and respond to a ticket as a customer? Read more

A ticket can be opened and answered using your shop account. Click on the “My Support Center” button in the left menu. Your current tickets are stored there and new ones can be created.

I can’t see all the pages of the Support Center.

First change your password if it does not consist of 10 characters with upper and lower case letters, numbers and special characters: – Shop Login>>Dashboard >>Account Details. – Enter your current password and the new password two times (at least 10 characters, upper and lower case letters, numbers and special characters).- Click on the “Save”

I can’t see all the pages of the Support Center. Read more

Where can I find my registered Healys, which I have earned through a promotion?

This can be seen in the shop under “My Account” and then “Devices”. There you can see each serial number and the corresponding product name. For Healy versions whose name remained the same during the system change, the invoice can be used, as the version can be determined on the basis of the purchase date.

Where can I find my registered Healys, which I have earned through a promotion? Read more

I have passed on my Healy and account to a new user, how can all the data be changed to the new user?

Please be so kind and open a service ticket, select the correct topic (account transfer), and provide along with the ticket the following documentation: Copy of the ID/Passport data pages from you and the new owner, sales contract, latest utility bill of the new owner(not older than 3months) and the completed and duly signed account

I have passed on my Healy and account to a new user, how can all the data be changed to the new user? Read more

I want to delete my Healy account, what do I have to do?

Please be so kind and open a service ticket, select the correct topic (account deactivation). After your account is deleted/terminated there is a six month inactivity/waiting period until a new created account can be enrolled.

I want to delete my Healy account, what do I have to do? Read more

How can we help you?