General

I have purchased a new programme, however there is no update available on my Healy App.

Please make sure you are connected to the internet and that you are logged in via the same Healy SN with which the module was purchased. If this is the case close the Healy app completely and restart it. Now please go to “Settings” and click “Check for updates”.

I have purchased a new programme, however there is no update available on my Healy App. Read more

Please make sure you are connected to the internet and that you are logged in via the same Healy SN with which the module was purchased. If this is the case close the Healy app completely and restart it. Now please go to “Settings” and click “Check for updates”.

Which code do I need to connect my smartphone to the Healy?

The Healy is not connected directly via the Bluetooth menu of the smartphone. The connection to the Healy can only be established directly in the Healy or HealAdvisor Analyse App. The serial number used for the connection is printed on the back of the Healy.

Which code do I need to connect my smartphone to the Healy? Read more

The Healy is not connected directly via the Bluetooth menu of the smartphone. The connection to the Healy can only be established directly in the Healy or HealAdvisor Analyse App. The serial number used for the connection is printed on the back of the Healy.

Healy programs are missing after installation of an update.

Activate an update manually in the settings, using the “Check for updates” menu (an internet connection is required). If you do not receive the program update, please wait some more time for the activation to go through. If the issue still persists, reach out to Support.

Healy programs are missing after installation of an update. Read more

Activate an update manually in the settings, using the “Check for updates” menu (an internet connection is required). If you do not receive the program update, please wait some more time for the activation to go through. If the issue still persists, reach out to Support.

How do I manually update the Healy App?

You can update the Healy App as follows: Go to the App Store or Play Store for your smartphone, search for the Healy App and click on Update. If the Update button is not displayed, you have the latest version installed. You can also check the App under “Settings” to find out which version you currently have

How do I manually update the Healy App? Read more

You can update the Healy App as follows: Go to the App Store or Play Store for your smartphone, search for the Healy App and click on Update. If the Update button is not displayed, you have the latest version installed. You can also check the App under “Settings” to find out which version you currently have

What is the minimum operating system requirement for Apple and Android devices?

The requirements for the Healy World apps can be found in the compatibility section of the Google Play Store and Apple App Store. Search for the app in the app store and then scroll down to the compatibility section to see the compatible operating system versions.

What is the minimum operating system requirement for Apple and Android devices? Read more

The requirements for the Healy World apps can be found in the compatibility section of the Google Play Store and Apple App Store. Search for the app in the app store and then scroll down to the compatibility section to see the compatible operating system versions.

How can I clear the Bluetooth Cache on my phone?

For iPhones, please follow the steps below:  Turn on the Healy/Healy Watch Go to App Settings -> Bluetooth Locate the device  Press blue “i” information icon Press “Forget this device” Restart iPhone For Android phones please follow these steps: Go to Settings Select “Apps” Display system apps (you may need to either swipe left/right or

How can I clear the Bluetooth Cache on my phone? Read more

For iPhones, please follow the steps below:  Turn on the Healy/Healy Watch Go to App Settings -> Bluetooth Locate the device  Press blue “i” information icon Press “Forget this device” Restart iPhone For Android phones please follow these steps: Go to Settings Select “Apps” Display system apps (you may need to either swipe left/right or

How can I clear the App Cache on my phone?

Clearing the app cache is kind of like a cleanse for your apps. It will get rid of residual files that could slow down the app and cause connection issues.If you have an iPhone, please proceed with the following steps:1.    Go to Settings > General > iPhone Storage.2.    Scroll down to the list of apps

How can I clear the App Cache on my phone? Read more

Clearing the app cache is kind of like a cleanse for your apps. It will get rid of residual files that could slow down the app and cause connection issues.If you have an iPhone, please proceed with the following steps:1.    Go to Settings > General > iPhone Storage.2.    Scroll down to the list of apps

None of the questions listed help you?

Contact Support