You can also browse the topics below to find what you are looking for.
On the top right corner of our website (Shop) you can select the language you want, if it is available. Furthermore, you should also make sure that your location matches the selected continent of the shop.
On the top right corner of our website (Shop) you can select the language you want, if it is available. Furthermore, you should also make sure that your location matches the selected continent of the shop.
You can change your password in your shop account dashboard under “Account details” for this you need to be logged in. If you are not able to login then you need to use the “Forgot Password” function and then you can reset your password.
You can change your password in your shop account dashboard under “Account details” for this you need to be logged in. If you are not able to login then you need to use the “Forgot Password” function and then you can reset your password.
Changing the country should not occur if you are in the country where you are registered at the time of logging in. If you place your order from abroad, it may happen that this country is automatically set. We recommend to place the order only when you are back in the country of registration.
In my profile the correct country is stored, but when ordering in the store it changes. Read more
Changing the country should not occur if you are in the country where you are registered at the time of logging in. If you place your order from abroad, it may happen that this country is automatically set. We recommend to place the order only when you are back in the country of registration.
A change can only be provided by the Customer Service. How quickly the Customer Service can change the settings depends on several further conditions. Sometimes there is a further KYC process needed. Please be so kind and open a support ticket and provide along with the ticket the following documents. Copy of your ID (both
In my backoffice there is an incorrect country setting. How can I change the country? Read more
A change can only be provided by the Customer Service. How quickly the Customer Service can change the settings depends on several further conditions. Sometimes there is a further KYC process needed. Please be so kind and open a support ticket and provide along with the ticket the following documents. Copy of your ID (both
A change of the email is possible via the Support Centre. It is important to note that the request is made directly with the account where the email needs to be changed.
A change of the email is possible via the Support Centre. It is important to note that the request is made directly with the account where the email needs to be changed.
Select your local support center.
