Payment

Despite the VAT number, the tax rate was calculated incorrectly.

One possibility is that Healy has a fiscal representation in the country of your order and therefore the local VAT is applied. When entering a VAT ID, it is important to note that the address entered must match 100% with the data entered for the company in the business registration.

Despite the VAT number, the tax rate was calculated incorrectly. Read more

One possibility is that Healy has a fiscal representation in the country of your order and therefore the local VAT is applied. When entering a VAT ID, it is important to note that the address entered must match 100% with the data entered for the company in the business registration.

I cannot choose a payment method.

Please note that a purchase is not possible if you want to order from a country that is not listed in our shop.Please also make sure that you are in the shop designated for your country. You can find an overview of our shops here: https://www2.healy.shop/en/choose-your-continent/If you still cannot select a payment method in the

I cannot choose a payment method. Read more

Please note that a purchase is not possible if you want to order from a country that is not listed in our shop.Please also make sure that you are in the shop designated for your country. You can find an overview of our shops here: https://www2.healy.shop/en/choose-your-continent/If you still cannot select a payment method in the

Will I receive an order confirmation by e-mail if the payment was successful?

Yes, you will normally receive an order confirmation by e-mail. Please also check your spam folder and if no e-mail has arrived there either, check again whether the e-mail address you have entered is correct.

Will I receive an order confirmation by e-mail if the payment was successful? Read more

Yes, you will normally receive an order confirmation by e-mail. Please also check your spam folder and if no e-mail has arrived there either, check again whether the e-mail address you have entered is correct.

The amount was debited from my account even though the order failed.

The amount is usually reserved when an authorisation is made. If the payment transaction could not be carried out, the amount is automatically returned. If this is not the case, please contact the support.

The amount was debited from my account even though the order failed. Read more

The amount is usually reserved when an authorisation is made. If the payment transaction could not be carried out, the amount is automatically returned. If this is not the case, please contact the support.

Why did the payment with my credit card fail?

This can have several causes. First, please check whether your credit card is still valid and has sufficient funds. Furthermore, the credit card should be registered in the same name as stated in the order. Before trying to place an order again, you should also delete your browser history and cookies. We also recommend trying

Why did the payment with my credit card fail? Read more

This can have several causes. First, please check whether your credit card is still valid and has sufficient funds. Furthermore, the credit card should be registered in the same name as stated in the order. Before trying to place an order again, you should also delete your browser history and cookies. We also recommend trying

Is it possible to charge my credit card again if the payment of an order was not successful?

Yes, it is possible to charge the credit card again. However, we recommend that you first check why the payment was not successful. This way you avoid that the error occurs again.

Is it possible to charge my credit card again if the payment of an order was not successful? Read more

Yes, it is possible to charge the credit card again. However, we recommend that you first check why the payment was not successful. This way you avoid that the error occurs again.

None of the questions listed help you?

Contact Support