In order to change data on your invoice, it is necessary to contact the support. Please specify exactly what data is incorrect and to what it needs to be changed.
Category: Payment
One possibility is that Healy has a fiscal representation in the country of your order and therefore the local VAT is applied. When entering a VAT ID, it is important to note that the address entered must match 100% with the data entered for the company in the business registration.
Please note that a purchase is not possible if you want to order from a country that is not listed in our shop.Please also make sure that you are in the shop designated for your country. You can find an overview of our shops here: https://www2.healy.shop/en/choose-your-continent/If you still cannot select a payment method in the …
Yes, you will normally receive an order confirmation by e-mail. Please also check your spam folder and if no e-mail has arrived there either, check again whether the e-mail address you have entered is correct.
In case of failed payments with PayPal, please try to pay with another payment method. For example, via credit card. If this does not work either, please contact support.
The amount is usually reserved when an authorisation is made. If the payment transaction could not be carried out, the amount is automatically returned. If this is not the case, please contact the support.
This can have several causes. First, please check whether your credit card is still valid and has sufficient funds. Furthermore, the credit card should be registered in the same name as stated in the order. Before trying to place an order again, you should also delete your browser history and cookies. We also recommend trying …
The billing is done on a monthly basis.
Yes, it is possible to charge the credit card again. However, we recommend that you first check why the payment was not successful. This way you avoid that the error occurs again.
A subscription can only be paid by credit card.